|  | | The Crazy Horse Tack Guarantee |  The Crazy Horse Tack Guarantee The Crazy Horse Tack Satisfaction Guarantee
Since 1995, we have worked hard to keep our customers genuinely happy with their shopping experience at Crazy Horse Tack. We stand behind each item we sell so if something isn't quite right, we'll take care of it.
General Merchandise Return Policy:
For all non-clearance items, you have the option to return items for exchange, store credit or refund to the original method of payment. Please return items within 60 days of receipt in new and unused condition with the original (undamaged) packaging.
For clearance items (excluding clearance saddles), you have the option to return items for exchange or store credit.
Return shipping costs are at your expense.
Saddle Return Policy:
For all non-clearance saddles, you have the option to return saddles for exchange, store credit or refund to the original method of payment (less a 10% restocking fee). Please return saddles within 15 days of receipt in new and unused condition with the original (undamaged) packaging. Return shipping costs are at your expense. Saddle exchanges are shipped free to addresses within the continental USA. To avoid return shipping fees and restocking fees, please contact our Customer Service Team for assistance with saddle sizing.
For clearance saddles, all sales are final.
When returning items:
Please include your name, address, telephone #, and email address.
Please include instructions for exchange (color, size) or refund.
For faster processing, please call our Customer Service Team at 800-243-4003 or EMAIL US to let us know you are returning an item(s), especially in the case of an incorrect or defective item.
Send returns to:
Crazy Horse Tack
35B Brittany's Way
Eastham, MA 02642
Customer Service available Monday - Friday, 9:00am - 5:00 EST, call 800-243-4003 or EMAIL US.
"Thank you for your trust ...we will continue to work hard to deserve it!"
-Ross & Barbara McDonald, Owners | |
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